Frequently asked questions
Short answers to the questions water companies, partners and investors ask most. The platform itself is described on the home page and the How It Works page; the opportunity and the economics — on the For Investors page.
Product and deployment
What the customer and the operations team usually ask first.
1
Does the customer need to lift or replace jugs — or do anything at all?
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No. IntelliJug switches jugs on its own, so the customer is not expected to lift or tilt a ~20 kg jug.
The customer also does not order or track stock — the system reports consumption, and the water company plans supply. The goal: water that does not run out — no run-outs.
2
Does IntelliJug replace the existing dispenser?
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No. The existing dispenser stays in place — there is no need to replace it. The unit connects to it with a simple plug-and-play connection and feeds it water through its own flow system.
What it replaces is the bulky Rack where the jugs are stored today. The MVP is planned for top-load dispensers; later versions will also support bottom-load dispensers.
3
What does deployment at a Site involve?
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Very little. In the base versions, the unit is placed once beside the dispenser — by the delivery team or anyone else on behalf of the water company — no drilling, no tubing, no technician. It is a low-friction deployment that fits into the existing service routine.
In later versions, once value is proven, variants for placement out of sight or outdoors are planned — with a different installation model.
4
Which kinds of Sites is IntelliJug suited to?
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Any Site where jug water is consumed regularly — a campus, a warehouse, an office, and later the home. The value stands out most at Sites with several water points, where one Hub integrates all the units and all the jugs.
The current configuration is not intended for Sites consuming hundreds of jugs a week — there the logistics are pallet-scale, not water-point scale. A dedicated configuration for such Sites is planned for a later stage.
Business logic
What water company managers and decision-makers ask.
5
What is a run-out, and why does it matter?
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A run-out is the moment a customer's water runs out before the next delivery — operators call it a Zero-Out. For the customer it is frustration; for the water company it is often an emergency delivery, and over time — churn.
IntelliJug is designed to reduce run-outs through continuous consumption monitoring and a local forecast for every Site.
6
Who pays, and what is the model?
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The water company is the customer and the sole payer — one invoice, covering a platform fee per endpoint and a consumption component. It may pass the cost on to its customers as it sees fit and as its market allows.
Model details — on the For Investors page.
7
What data does the system collect?
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Operational data only: consumption, jug status and unit health — no personal information. Sensors in the units report to the Site's Hub; the Hub's IoT connectivity and AI integrate the data into a local forecast, and from there it goes up to the Cloud and to the water company.
Further development may add two-way communication channels between the customer and the water company — for personal information and consumption recommendations — subject to the customer's explicit opt-in consent.
In a future development with smart-dispenser manufacturers, the dispenser could be activated by a biometric button, enabling user-level consumption monitoring — again on an opt-in basis only.
Company
Where we operate, and where we are today.
8
Where do you operate, and what stage are you in?
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The U.S. is the first market — not the only one; the logic of HOD is broadly similar worldwide, with local variation.
We are in late Pre-Seed, with a signed LOI with a U.S. water company as Design Partner — an early signal of commercial interest. Details — on the For Investors page.
Still have questions?
We welcome questions from water companies, commercial partners and investors who want to explore IntelliJug in greater depth.